Skip to main content
Mar 26, 2020 3:30 PM UTC
Question

How do I change the account for an issued pay cheque? Pay cheque was posted to the wrong account - Adjustment Register needs to be changed to the Bank chequing account

Original commenter did not share additional details

1 reply

Mar 26, 2020 6:24 PM UTC

Hi there,

 

Sometimes it's necessary to make changes to a pay cheque and I'd be happy to assist you with that.

 

Normally, you can edit a pay cheque if:

  • It's the employee's most recently submitted pay cheque.
  • It hasn't been paid to the employee yet.

If this pay cheque is manually created, then you can delete and recreate it. If this is a Direct Deposit pay cheque, then you can void it.

 

However, if the pay cheque has already been deposited or delivered to the employee, and you made a mistake that needs to be corrected, I'd recommend contacting our Customer Care Support. They have the necessary tools to pull up your account in a secure environment and help you process the correction.

 

For more detailed guidelines, I'm attaching some great resources that you can check:

If there's anything else you need help with, please leave a comment down below.