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info-eliteclassd
July 13, 2023
Question

How do I record a refund of an expense on one of our business credit cards manually?

  • July 13, 2023
  • 2 replies
  • 0 views
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2 replies

A
Amanda-B
July 13, 2023

Hey there info-eliteclassd,

 


Thanks for reaching out to us here. Making sure you get the support you need is important. I would be happy to point you in the right direction for the best assistance.

 

Based on what you've described, I feel you'd benefit more by contacting our support team outside of the Community as we would need a bit more information from you. They'll be able to verify your account details in a secure setting, as well as view your screen to better assist you. You can reach them by following one of these methods:

 

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook and Twitter

 

If you have any other questions, feel free to reach out here.

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AdminAndrea
July 20, 2023

To enter a credit received on your credit card manually click on the +New (left side menu) then choose Suppliers --> Credit Card credit.   This will open a window for you to record the credit manually.  Make sure you enter the correct Payee and the same Category used when you entered the Expense.  

 

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