I do not see supplier credits when applying a payment. How do I apply credits against a payment?

Hey gerryw,

Properly tracking and applying your supplier credits is crucial in maintaining accurate records of your accounts payable. It's a powerful feature built-in to QuickBooks Online, and I'm happy to see you taking full advantage of it. I'll be happy to guide you through applying credits on a payment, and you'll be an expert in no time.

The best way to record a payment to a single supplier is with the Cheque function, as this will give you the clearest picture of all open bills and credits that can be included. It's just a few simple steps, and I think you'll appreciate the amount of control it provides:

1. Click on + New then select Cheque.
2. Choose the supplier you're paying in the Payee field, select the Bank Account, and enter the Payment date.
3. You'll immediately be shown a sidebar, listing open bills and credits. Simply click Add for the ones you wish to include.
4. Confirm the Amount then Save and close.

It'll look something like this: 

For multiple payments to multiple suppliers simultaneously, you can save a lot of time by using the Pay bills function. Here's how: 

1. Click + New then select Pay Bills.
2. Select the appropriate Payment account and enter or verify the Payment date.

   The Payment account is the account from which you pay the bills. 

3. If you select a chequing account, verify or change the Starting cheque no.
4. (Optional) Select Filter to narrow the list of bills to view only those you specify, and select Apply.
5. Select the checkbox for each bill to pay.
6. Enter the amount of the Payment to be applied to the open bill, and specify the amount of any credit to apply in the Credit Applied column.
7. Select Save and print, Save, or Save and close

I highly recommend keeping this article handy, as it contains a lot of useful info pertaining to bills and their payments: How to enter and pay bills

Let me know how this goes!