I entered a bill into my system from previous year. After many calls it has been reduced to zero. How do I record this?

Hi there, 

I want to make sure you and I are on the same page so I can give you the best possible guidance for your situation. 

What do you mean when you say it has been reduced to zero? Are you trying to delete a previously entered bill? Was the bill part of a past reconciliation?

With a few more details I'm confident that I'll be able to help you.

I'll be on standby.