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November 20, 2024
Question

I have a client receiving an email from my quickbooks email saying that they will be charging her CC "X" amount of money. IS this a security issue on my end or Client?

  • November 20, 2024
  • 2 replies
  • 0 views
It is a scam email but she is the only client to have this issue.

    2 replies

    November 20, 2024

    Hey there, curtis-republicp.

     

    Thanks for reaching out to the Community for support. It's important that you get the assistance you need. I suggest reaching out to the phone support team so they can view your account details in a secure setting, as well as view your screen to better assit you. You can reach them by following these steps:

     

    Schedule a Callback: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback.

     

    If you have any other questions, feel free to reach back out.

    November 21, 2024

    @curtis-republicp 

    Check your audit log, who created the invoice? Are you the only one accessing your QBO account?