I TOOK PICTURES OF EXPENSES BUT I DON'T SEE THEM ANYWHERE IN MY QUICKBOOK'S FILES

Hi there, 

Being able to attach pictures to your transactions helps with managing your transactions. I know how important this visual reference of expenses is important to you. 

First, it's vital to make sure you're capturing and entering the transactions correctly. Here's how:

Step 1: Add receipts

1. Go to the Banking menu or Transactions menu and select the Receipts tab.
2. Drag and drop receipts directly into QuickBooks Online, or select Browse to upload them. Just be sure that each image or file contains only a single receipt.

Other ways to get receipts into QuickBooks

You don't have to always upload receipts from your computer. Here are two more ways to get everything into QuickBooks without having to manually enter them.

Send receipts through email

Learn how to capture images of your receipts and send them to QuickBooks.

Send with the app on your phone.

You can use the QuickBooks Online app, QuickBooks Online mobile app for iOS and Android to scan and automatically upload receipts from your phone.

To scan a receipt, install the "QuickBooks Online Accounting: Invoicing and Expenses" mobile app on your phone. Then, open the app and tap the menu button. Select the Receipt Camera, and snap a photo of your receipt. Once you do, it will automatically appear in the Receipts tab with any other receipts you've added. Use your computer to manage your receipts from there.

File types you can use

Step 2: Review, edit, or match receipts

Once your receipts are in QuickBooks, they show up in the For Review tabin the Receipts tab. From here you can select the row to have a side-by-side view of the receipt you sent and the data we extracted. You can also:

• Select Review to edit the extracted information for the receipt. If there are multiple matches, selecting Review will allow you to choose the match you want.
• Select Add if you want to create a new expense in QuickBooks with the receipt attached.
• Select Match if you’re ready to match the receipt with an existing record in QuickBooks. Note: if an imported banking transaction and a receipt are both in For Review, QuickBooks won’t suggest a match until you select Add for one of them.

If you have sales tax turned on in your company file, you also have the ability to select a tax type. Select the appropriate rate from the drop-down, and the tax amount will calculate automatically. If you need to edit the tax amount, because your receipt has multiple rates or non-taxable items included, you can override the value in the Tax amount field. If you edit the value of tax calculated for a group rate, you will be editing the total amount of tax deducted, and this will be applied across the respective codes in the group proportionally.

Learn more about adding and matching downloaded bank transactions.

Note: This feature isn't intended for the transmission or storage of sensitive information, such as a full credit card number, government identifier, or health information.

Give this a try and if you're still having issues, I recommend contacting our support team using this link.