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DK400
Feb 25, 2020 2:54 AM UTC
Solved

Is it possible to match a supplier credit card refund to an open supplier credit in bills? I had a supplier refund direct to credit but there's no match option.

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DK400Answer
Feb 27, 2020 9:24 PM UTC

So would that be it then? Quickbooks support doesn't know and it seems like the forums don't know either. Is it possible to escalate this somehow?


Figured it out on my own. For anyone else having similar issues, check this thread at the bottom.

 

https://quickbooks.intuit.com/learn-support/en-ca/other-questions/supplier-over-payment-supplier-credit-refund-on-credit-card/00/429732

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10 replies

JamesM
Feb 25, 2020 4:51 PM UTC

Hi there, 

 

QuickBooks Online makes it easy to match transactions and I'll be happy to show you how. 

 

Based on what you've described, I recommend searching for a match since you can't find one. Here's how: 

  1. On the Banking page, click to open the deposit transaction.
  2. Click Find match.
  3. Change the dates to find the refund.
  4. Choose the supplier refund, then click Save.

For more info on this, check out this helpful article from our Community: How do I handle supplier credits and refunds?

 

In case you have other questions, feel free to contact our support team using this link here.

DK400Author
Feb 25, 2020 5:46 PM UTC

Sadly doesn't work. 

 

The refund I received actually consists of two transactions combined. One bill payment and one supplier credit.

 

So for example, I received a refund of $20 to my CC. This consists of a bill payment for $10 and a supplier credit for $30. When I go under supplier bills and pay the $10 bill, I still have an outstanding $20 supplier credit but it's not matching to the transaction under banking.

 

I've attempted to manually match it as you recommended, but it doesn't find any transactions.

JamesM
Feb 25, 2020 7:53 PM UTC

At this point, I recommend contacting our support team so you can get the support you need with this. 

sonisoni
Nov 22, 2021 12:23 AM UTC

I was so frustrated with this issue and think I finally figured out how to do it. 

 

To recap, the issue is that a bill was paid in full, and it's discovered that the supplier needs to issue a refund. A supplier credit is created, and the money has been refunded in the bank. However, in the bank feed it's not possible to match the deposited amount showing in the bank feed to the o/s supplier credit.

 

Once a supplier credit is created, it needs to be linked to a bank deposit, and then these two need to be offset against one another through a cheque payment.

 

Here's a good forum that explains all of the above: 

https://quickbooks.intuit.com/learn-support/en-ca/pay-bills/how-do-i-handle-supplier-credits-and-refunds/00/262223?cid=ppc_G_b_CA_.QBO_CA_DSA_Support_G_S_FY19.__txt&ds_rl=1298886&ds_rl=1298886&gclid=Cj0KCQiA-eeMBhCpARIsAAZfxZDZefWFUHzdoUW_yaa0QoZMLMbioeVDfPmZspPSW7Q8nM7L_R1BGBEaAkMvEALw_wcB&gclsrc=aw.ds

    Barbs11
    Aug 17, 2022 7:56 AM UTC

    I cannot believe there is not the option for the refund deposit in the bank to match to the supplier credit.  QB please can you add this function to save us a lot of time and frustration. 

    Alex M
    Aug 17, 2022 3:41 PM UTC

    Hi there Barbs11,

     

    I can see how having the ability to automatically match bank transactions to supplier credits would be a feature that you'd like to see to save time with managing supplier transactions I recommend leaving feedback in the system by clicking on the Gear Icon, then Feedback. The comments made in that section are taken into consideration when our developers design new features for QuickBooks Online.

     

    If you have any other questions, feel free to reach out here.

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