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August 8, 2021
Solved

Missing Save Button

  • August 8, 2021
  • 2 replies
  • 0 views

As of at least Aug 7, 2021, when manually entering a new expense, the "Save" button is missing. There is no way to save the entry.

Best answer by PrachiJoshi

Can you log out and log back in again? Sometimes there is a bug.

2 replies

PrachiJoshi
August 8, 2021

Can you log out and log back in again? Sometimes there is a bug.

August 9, 2021

Hi soolbeat,

 

Thanks for reaching out to the QuickBooks Community with your question. QuickBooks Online is s great program for keeping your books up-to-date; however, it's still a program, and occasionally you hit a snag. This is likely due to your internet browser needing to have its cache cleared. Don't worry, though; I can help you with the process.

 

Every time you log in to a webpage, cookies are downloaded to your browser's cache. Eventually, the cache gets full, and you need to empty it, or it begins disrupting internet-based programs like QuickBooks Online. 

 

Follow these simple browser troubleshooting steps:

As you proceed through these steps, log in and check to see if the issue has been resolved. If that hasn't cleared up the issue, let me know, and I can help with some further troubleshooting.

 

Have a fantastic day!