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VanIsle19
May 1, 2020
Question

Paying Vendor invoices with Credits, How to Get the credit back after a mistake in posting

  • May 1, 2020
  • 1 reply
  • 0 views

I recently was in the Pay bills part of QB Desktop and was checking off invoices to pay and also using a few credits from the vendor againt the bills being paid. I made an error on posting. I went back and voided the payment to re do it correctly but now all the credits applied are used up or gone, they did not revert, they stayed applied against the bills. So now I cant even pay the bills that credits were applied to because the credits stayed applied even though I voided the original bill payment. How do I get the credits back to apply them to the correct invoices?

1 reply

R
Rochelley
May 1, 2020

Hello @VanIsle19 ,

 

Every time you use a credit against an outstanding bill in the bill payments screen, QB always makes a $0.00 entry with the following in the memo field:

 

QuickBooks generated zero amount transaction for bill payment stub

 

Even though it is a $0.00 payment and credits have been used to "pay" the bill, whatever bank account you have showing in your pay bills screen at the time you record the "credit" payment is where this transaction will post to.  I purposely post these to a Bank Account I created called "Internal Clearing", just so my regular bank account isn't cluttered up with $0.00 entries.  You just need to find those $0.00 bill payments, delete it(them), and then your credits will be available once more to apply as you choose.

 

You can do an advanced search with some of the words in the above phrase in the memo field and you should be able to locate them fairly easily.

 

Good luck!

 

 

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