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M
middleton83
December 21, 2022
Question

Receipt snap on mobile is blurry. Camera works fine in other apps. Please help! This is really frustrating.

  • December 21, 2022
  • 1 reply
  • 0 views

I've seen numerous threads saying the receipt feature take blurry images.  Please, can QuickBooks fix this?  

This was one of the main features I purchased Quickbooks Online ($85/month) for and it doesn't work!

 

And YES, I have uninstalled and reinstalled the app.  That did not fix anything.  It is obviously a BUG inside of the app.

  

Please escalate this issue and provide support.

 

And please do NOT tell me this is not a reported problem.  A quick search of the forum shows it has been reported by a dozens of people.  And the moderators keep writing back to reinstall the app and this is not a reported problem so it's a non-issue.

 

For the #1 software app in the United States of America, can we please get support on this issue?

 

1 reply

J
JamesM4
December 21, 2022

Hi there, 

 

Glad to have you join us here in the Community. It's important you're able to get the help you need in order to move forward with your work. I'll be glad to point you in the right direction so you're on the right track with your work. 

 

Based on what you've described, I see you benefiting more by contacting our support team outside of the Community. A specialist will be able to share your screen and help you get the resolution you need in a timely manner. Here are our contact details: 

  • Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
  • Social Media: Facebook, Twitter, and Instagram.
  • Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

Feel free to keep me posted on how you make out. I'll be one message away in case you need anything else.

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