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1133
April 19, 2022
Question

Sales tax on Supplier Credits

  • April 19, 2022
  • 1 reply
  • 0 views

I am unable to post supplier credits as I keep getting the error message "Were sorry, QuickBooks encountered an error while calculating tax. Try reselecting the tax rate or reentering the product/service item and saving the form again." Nothing has changed in my sale tax center to cause this error. I spoke to support a couple weeks ago who informed me they were working on correcting this .... any update on the timeline? 

1 reply

A
Alex M
April 19, 2022

Hi there 1133,

 

It's vital that you be able to correctly enter your transactions so that your books can be accurate. QuickBooks Online is a great tool able to help you keep track of supplier balances with bills, payments, and credits. I can point you in the right direction for assistance with credits.

 

For further information on the status of the error as well as further troubleshooting steps, I recommend reaching out to support. They'll be able to verify your account in the system to be able to verify the issue and provide an update. You can reach them using these methods:

 

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. 
Social Media: Facebook or Twitter.

 

if you have any other questions, feel free to reach out here.

 

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