Skip to main content
S
SB222
June 12, 2020
Question

Why are billed time and expenses show under Unbilled Time and Expenses Project report?

  • June 12, 2020
  • 1 reply
  • 0 views
Supplier invoiced us for their time in a project and we invoiced our customer at the billable rate. Customer paid us. But the amount the supplier billed us shows as Billable Expense Charge in Unbilled Time and Expenses for that project?

1 reply

J
JamesM
June 12, 2020

Hi SB222,

 

Glad to hear back from you again. I hope all is well on your end. Don't worry, I'll be happy to steer you in the right direction so you can get back to doing what you love.

 

It's important to know how you set up your accounts and transactions. In order for me to assist you properly I'd have to pull up your account on my end. I recommend contacting our support team for further assistance. If you'd like, don't hesitate to send screenshots of what you're seeing on your end. Feel free to cover any sensitive information. Otherwise, you can reach out to our support team using the details below: 

 

Phone and Chat: Click Contact Us to learn how to reach phone and chat support.

Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)

Social Media: Facebook, Twitter, and Instagram from Monday to Friday between 9 a.m. and 8 p.m. ET.

 

One of our specialists will be glad to take a look at your account and provide you need. Let me know if you have other questions by leaving a comment below: I'll be on standby.

Terms & ConditionsAccessibility statement