Skip to main content
March 3, 2020
Question

Why are e-tranfers payments not allowing me to select expense? It is not a transfer or CC payment. This is a new problem.

  • March 3, 2020
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

March 3, 2020

Hi there,

 

It's vital you're able to classify your transactions in the correct category and I'll be happy to show you how. 

 

Since QBO suggests a category based on the bank description, it's possible this is what caused the issue when you added the transactions. Reclassify them by following the steps below:

  1. From QuickBooks Online, navigate to the Banking tab.
  2. Click the In QuickBooks tab, and scroll down until you see the transaction. Select Undo to bring it back into For Review.
  3. On the For Review tab, click the transaction and classify it with the desired expense account. Select Add to create the expense.

If you're still having issues after trying this, I recommend clearing cache and cookies on your browser. Doing this will help fix most issues the site may be having. Here's an article which shows you how to do that: How to clear Cache and Cookies. Give this a try and if you're still having issues, I recommend contacting our support team using this link.