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eddie-paterson
Jul 1, 2021 9:54 AM UTC

Cancel a direct debit on an issued invoice

Ive issued an invoice to a customer with a due date 5 days out and payment to be collected by direct debit.

Unfortunately (might not be the right word here), the customer has paid immediately by BACs.

How do I intercept the DD to stop payment stop being taken again. As due date is 5 days out, the collection request has not yet been passed to GoCardless by QBO.

Thanks

    1 reply

    payment after leaving
    Jul 2, 2021 8:21 AM UTC

    Hi eddie-paterson We recommend that you manually mark the invoice a paid and check within your GoCardless account to see that the request has been cancelled.

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