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eddie-paterson
July 1, 2021

Cancel a direct debit on an issued invoice

  • July 1, 2021
  • 1 reply
  • 0 views

Ive issued an invoice to a customer with a due date 5 days out and payment to be collected by direct debit.

Unfortunately (might not be the right word here), the customer has paid immediately by BACs.

How do I intercept the DD to stop payment stop being taken again. As due date is 5 days out, the collection request has not yet been passed to GoCardless by QBO.

Thanks

    1 reply

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    payment after leaving
    July 2, 2021

    Hi eddie-paterson We recommend that you manually mark the invoice a paid and check within your GoCardless account to see that the request has been cancelled.

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