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Sprocketzzz
December 21, 2022

Invoice undelivered We couldn’t reach some of your customers. Double check the email address and try again.

  • December 21, 2022
  • 2 replies
  • 0 views

Hi, 

I wonder if anyone else is experiencing this please? Up to 10 days ago I had no problems sending invoices. Now I receive error message "

invoice undelivered

We couldn’t reach some of your customers. Double check the email address and try again."

Online chat has advised my account is now a priority to be fixed by an engineer.  No timescale on this being fixed.

I can send the invoice manually, but as the majority of my clients pay me by card this is not a good option.

 

Hope someone can help please?

 

thanks

Ann

    2 replies

    M
    Mark Armistead
    December 22, 2022

    Unfortunately Ann this issue has been going on since February. Come on in and join the club 😞

     

    https://quickbooks.intuit.com/learn-support/uk-quickbooks-community/misc/03/community-uk

     

    Intuit are refusing to give a date when the issue will be fixed. They just keep repeating the same story with copy and paste replies. 

    S
    SprocketzzzAuthor
    December 28, 2022

    Thanks Mark

     

    I am now looking into changing software

     

      P
      payment after leaving
      December 22, 2022

      Hi Mark and Ann 

      We sincerely appreciate your frustrations in regards to the issue you're experiencing, the length of time it's taking to resolve the issue and the similar responses you're receiving regarding the resolution. 

      There have been a number of updates by email providers over the last few months which has resulted in emails from Intuit/QuickBooks not being received. As you're aware our engineers are liaising with the providers to resolve the issue. We, as a social media team, are unaware of the complexities of what is actually causing the issue and we're only informed when the issue actually gets resolved. 

      We attempt to provide workarounds until the issue is resolved however we appreciate that they maybe slightly more time consuming than sending the emails from your account. In this instance you can either download the invoices as pdf's or use the save and share link option, and send them from your own email provider. 

      M
      Mark Armistead
      December 22, 2022

      Slightly more time? John you see that's the problem. For the people who send out hundred if not invoices per day it's a HUGE problem.

       

      Anyway, typical zero information response. As I've said multipuls times over the months senior Intuit management need to get a grip and issue some sort of deadline to work towards. There are solutions out there, several have been suggested by actual software engineers who use QBO. But, as with all the other bugs and missing features it's obvious that Intuit have no intention of fixing anything.

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