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richiecuddihy
Aug 20, 2021 9:52 AM UTC

Quickbooks Invoices are not Scannable by Customer

We are issuing Invoices from Quickbooks Desktop (the standard way)

 

Clients who use scanning technology to process invoices on their side; are rejecting our Invoices as they are encrypted and not scannable on their side.

 

I understand that Quickbooks Invoices are encrypted from an Edit perspective (and I have been told there is nothing that can be done to switch this off) but has anyone encountered this problem with clients and what has been done to alleviate the problem.

 

If clients cannot scan Quickbooks invoices when issued, Quickbooks software isn't much use to us as we cannot bill clients!

 

 

    1 reply

    payment after leaving
    Aug 23, 2021 8:44 AM UTC

    Hi richiecuddihy We presume you're using a 3rd party software and it cant scan the invoices, if this is the case you could save the invoices as PDF's and send those instead

    If you send invoices via the invoicing system in QuickBooks then it will send them encrypted and we're not able to send them un-encrypted, it's working as designed. 

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