why does quick books tick my customer invoices when i go to add a payment, one customer has over 1000 invoices, when i try to un-tick them quick books then hangs on me

Hi there, @DK54.

Let me guide you in deselecting a thousand invoices when recording a payment and provide insight into why QuickBooks automatically selects the customer that has over a thousand invoices.

QuickBooks automatically selects invoices if that specific customer has a credit balance or your QuickBooks has an unapplied payment balance. To fix this, you can either use that credit balance for an unpaid invoice from that specific customer or use the unapplied payment balance from other invoices.

It's time for us to fix the issue wherein your QuickBooks hangs up whenever you start un-ticking the auto-selected invoices. Sometimes, our browser fills too much cache, which could cause malfunctions to some features or even crash a website. We'll need to ensure your browser runs QuickBooks Online efficiently. Let's start with accessing QuickBooks Online using incognito mode or a private window. Here are the shortcut keys to go private mode in a browser:

For Google Chrome / Microsoft Edge / Opera:

• Windows: Ctrl + Shift + N
• Mac: Command ⌘ + Shift + N

For Firefox:

• Windows: Ctrl + Shift + P
• Mac: Command ⌘ + Shift + P

For Safari:

• Shift + Command ⌘ + N

If this works, you can proceed to clear your browser's cache and cookies to clear temporary files running in your browser that have caused the malfunctions. Otherwise, you can also use other supported browsers to ensure it runs QBO efficiently.

You can also deposit your payments into the Undeposited Funds account in QuickBooks Online and then transfer them to your bank in one lump sum.

Let me know if you have further concerns besides adding a payment to specific invoices without auto-selecting the customer with unpaid invoices. We're always here to assist you.