Skip to main content
May 13, 2023
Question

My accountant received invite to join my QuickBooks, but can't finish invite process because of a message "sorry, we don't support connecting clients from a diff region"

  • May 13, 2023
  • 2 replies
  • 0 views
how do I fix this?

2 replies

May 14, 2023

8rendan, thank you for expressing your sentiments in our Community thread. 

 

I understand the significance of inviting accountants to join QuickBooks without experiencing errors. Please ensure you and your Accountant have the same version and region for you to finish the invite process. Doing this, you won't receive a notification with the same error message inside the program.

 

Moreover, you can visit this handy article to help you manage your team inside QBO: User roles and access rights in QuickBooks Online.

 

Please let us know if you have further questions about any QuickBooks-related queries. We're looking forward to having you here again. Have a good one!

Fiat Lux - ASIA
May 14, 2023

@8rendancf-gmail- 

Where are you and your accountant located? I'm not sure you both live in the same country.