My certification examination progress has been reset

I'd love to direct you to the best help available so this gets taken care of, @judyng500-yahoo-.

Passing the examination is a great feat, and it's weird for the program to reset your progress to zero. In this case, I recommend contacting our support team. Our representatives have enough tools to check the issue further and help you find more solutions.

Here’s how:

1. Open your QuickBooks account.
2. Select the Help (?) menu.
3. Press Contact Us.
4. Type in “My certification examination progress has been reset.”
5. Click Continue, then start a chat with a support expert.

These guides will help your training and boost your knowledge about QuickBooks products, features, and personalized solutions for your firm:

• Resources
• Support

Don’t hold back to drop a comment below if you have any other questions or concerns besides your certification exam. I’ll always be here to help. Keep safe!