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martyn61
February 15, 2023
Question

Unknown error when trying to login

  • February 15, 2023
  • 1 reply
  • 0 views

Hi All Have been using qb self employed online uk for a number of years on same laptop without any problems. However when i try to log innow i get unkown error try again later. ????.

Have tried all sorts of things to resolve but no luck. Anyone have any clues.

 

Regards Martyn

1 reply

K
Kurt_M
February 15, 2023

I'm delighted to have you here today, @martyn61. Let's work this out so you can get through this situation and access your QuickBooks Self-Employed (QBSE) company.

 

Before anything else, I want to ensure we're on the page. Can you tell me if you've already performed any troubleshooting on your end? If you haven't, I recommend we perform the basic browser troubleshooting steps to get your query sorted out. I can input the process below. To get you started, use the following shortcut keys to access a private browser on your end:

 

  • Chrome: Ctrl+Shift+N
  • Firefox: Ctrl+Shift+P
  • Safari: Command+Shift+N

 

Once everything is ready, try to access your QBSE company in that private browser. If it works and you can access your company file, you can clear your browser's cache to remove those temporary internet data causing your operation to slow down.

 

See this article for more information about the process: Clear cache and cookies to fix issues when using QuickBooks Online.

 

To add up, you can also use other compatible browsers if the issue still persists. Visit this page to see the list of browsers recommended: System requirements for QuickBooks Online.

 

Please note that this article is in QuickBooks Online. However, the supported browsers are still the same.

 

@martyn61, I'm determined to help you resolve this issue. Please don't hesitate to get back to me anytime. It'll be my pleasure to help you out again.

J
JuanJr
March 18, 2023

Hi, I paid my subscription 4 days ago and right after I paid my account was closed and it says "thanks for your patience, your request has been sent", I contacted support 2 days ago and they told me that it will be fixed btw 24-48 hours, Now  50 hours later, still can´t login! I need help as soon as posible! a cannot contact the support because is weekend but my business is working and Im waiting since 6 days!!!!!!

S
SirielJeaB
March 18, 2023

@JuanJr, we hear your sentiments and understand your feelings on this matter. I know how time-consuming and impacting it is for the operation of your business.

 

Thank you for taking the time to submit your concern about your subscription to QuickBooks Online. It isn't the experience we want you to have. Please know that the best team to handle your subscription is the Live Support Team. They are the ones who are equipped to look into your account further and track the status of it. 

 

I suggest contacting them again during weekdays. Please click this link: QuickBooks Support.

 

You can use this article of you want to manage your credentials in QuickBooks Online: Change your email, user ID, or password for QuickBooks Online.

 

Don't hesitate to visit us again if you have further concerns about QuickBooks-related concerns. We're willing to assist you at any time. Keep safe!

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