Hi, its Sales Invoice issue. We are in S'pore.Our Tax has been adjusted from 8% to 9% this year. How do I select 8% GST for Sales Inv? As it is defaulted to 9% this yr.

Hi there, fuli. I understand the importance of this functionality to your business. Allow me to provide details about this. 

Upon checking, we have an ongoing investigation about the inability to select the 8% GST rate when recording transactions dated from the previous year. With that, I recommend contacting our support team. This way, they can securely get your account information and list you as one of the affected users. You will be accurately notified about the course of this investigation. 

Here's how: 

1. In your QuickBooks Online company, select (?) Help.
2. Select either tab to get started:
   
   
   • Assistant: Get quick, personalised answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still chat to a human.
   • Search: Type a question, keyword, or topic for QuickBooks Online self-help content or select Contact Us, type a question, and click Continue.
     
     
3. Then choose Start a chat with a QuickBooks support expert online.
   
   

To ensure you'll reach our support team, check out their support hours to determine availability. 

In the meantime, we use the custom rate feature instead of location-based taxes. 

Additionally, check out these articles to learn more about managing your invoices in QBO: 

• Customise invoices, estimates, and sales receipts in QuickBooks Online
• Record invoice payments in QuickBooks Online

Rest assured our Product engineers are actively working to resolve this issue. If you have any sales transaction-related concerns, comment below. I'll be here to assist. Keep safe!