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adtrading
June 24, 2020
Question

When i create an invoice, it shows GST Registration No. : GST without puting my real GST number.i cannot select any options to make this go away or to display my real gst

  • June 24, 2020
  • 1 reply
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1 reply

R
Rea_M
June 24, 2020

I know how important to supply your invoices with the correct information about your business, @adtrading. That's why I'm here to guide you in removing the GST Registration No. field (which displays your unreal GST number). This way, you'll be able to know what actions you need to take care of this.

 

In the Display section of your customised invoice template, you can find the GST Registration No. option. You'll have to disable it to take it out in your invoices. Let me guide you how.

  1. Go to the Gear icon.
  2. Select Custom form styles.
  3. Locate the invoice template, then click Edit under the Action column.
  4. Go to the Content tab.
  5. Click the Header section of the template.
  6. In the Display section, unchecked the GST Registration No..
  7. Select Done.

 

I've attached screenshots below for your reference.

 

On the other hand, I'd recommend displaying your real GST number in the Message to customer field. Just go to the Footer section of your customised invoice. This way, your customers can view them easily.

 

Additionally, you can create your own custom fields in invoices. This will let you add further details necessary for your sales transaction. To learn more about it, you can refer to this article: How to add custom fields to invoices.

 

Please let me know if you have other concerns. I'm just around to help.

J
JSMJ999
March 16, 2022

Hi !

I am Jay. I just subscribe QBO Essential on 15 Mar 2022. I had facing the same problem on the GST Registration No. showing without putting it too. And I follow your step of un-tick the GST Registration No. on Custom form styles edit. But it's still showing. So how can I do on next step ? Please advise. Thank you.

RenjolynC
RenjolynC
March 16, 2022

Welcome and thanks for sharing your situation on this thread, Jay.

 

I'll add some additional steps and troubleshooting to check if this is caused by a browser-related issue or the template itself.

 

If you only created one template for your invoices, then let's create another one without the GST Registration No. and make it default.

 

Here's how:

 

  1. Go to the Gear > Custom Form Styles.
  2. Click the New style drop-down and choose Invoice.
  3. In the Design window, enter the template's name and select the template format, logo, color, and printing settings.
  4. Go to the Content tab and un-check the GST Registration No. option.
  5. Hit Done.
  6. From the Action column, click the drop-down arrow beside Edit and select Make default.

For reference, you can check the video tutorial in this article: Customise invoices, estimates, and sales receipts in QuickBooks Online.

 

After the steps, try to print an invoice and check to see if the GST Registration No. is showing up. If it does, let's do some basic troubleshooting. 

 

Let's start by signing in to your QuickBooks Online account using the private browser or incognito. This mode prevents your browsing history from being stored. You can use the keyboard shortcuts below:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P

Next, print an invoice. If you're not seeing the GST Registration No. field, go back to your regular browser and clear its cache. Finally, close and re-open your browser to refresh the browser settings. Alternatively, try using a different supported browser.

 

Please keep me posted on how things go after giving this a try. I'll be right here to assist you further. Stay safe.

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