Gst is not being added to my invoices suddenly. It says it is, but at the total its not been added. Its like a malfunction. Never happened before. I cant fix it!!!! Help?

Let's perform some troubleshooting solutions to get the GST added on your invoices, karlyscleaning.

There are times when a browser's cache data becomes full of frequent access to web pages or damaged. This causes the odd behavior when creating an invoice in QuickBooks Online (QBO). To better isolate this issue, let's try signing in to your QuickBooks Online (QBO) account using a private or incognito window. This mode doesn't use the existing cache data and helps us confirm browser-related issues. Here's how:

• For Google Chrome browser: Ctrl + Shift + N
• For Mozilla Firefox browser: Ctrl + Shift + P
• For Safari browser: Command + Option + P

Then, try creating an invoice to see the GST added to the transaction. If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. The overtime collection of data can create corruption, however, removing this should fix the issue. You can also use a supported, up-to-date browser to roll out the possibility of a browser-related issue.

If the same thing happens, I'd suggest contacting our Customer Support Team. They'll pull up your account in a secure environment and investigate what's causing this issue. You may send a message via chat, or call us at a time convenient to you.

Feel free to visit our Sales and customers page for more insights about managing your company's income and customers

You can always update us on the result of this troubleshooting or after contacting our support in the comment below. I'd like to ensure this is resolved for you. You have a good one.