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Lerga
Oct 6, 2019 4:15 AM UTC
Solved

I get this when I try to lodge me BAS - We can’t e-lodge this activity statement, as the software Id i

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JessT
JessTAnswer
Oct 6, 2019 10:28 AM UTC

Thank you for updating me, lerga.

 

We'll check out what happened, but this time, we'll need the help of our Support team. They can access your account to see what happened. 

 

You can contact them using these steps:

  1. Click on Help, and choose Contact us.
  2. In the description box, paste the error message.
  3. Click Let's talk.
  4. Choose from Chat or Get a callback.

If you have questions aside from lodging BAS, feel free to let me know.

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7 replies

JessT
JessT
Oct 6, 2019 6:18 AM UTC

Hi lerga,

 

The error means ATO cannot recognise your Software ID. This ID is assigned to your account for lodging your STP.

 

Let's check to see if the ID in your payroll settings and ATO's Access Manager matches. If your Access Manager account doesn't show the correct one, you can add the ID in your settings.

 

To check your software ID in QuickBooks:

  1. Click the Gear icon and choose Payroll Settings.
  2. On the left pane, select ATO Settings.
  3. Click the Electronic Lodgement & STP tab.

After knowing your ID, you can log in to your Access Manager using your Administrator AUSkey or myGov credentials. Please refer to the screenshots in this article from KepPay: Enabling ATO Integration for Single Touch Payroll.

 

Please let me know if you have other questions about lodging your STP.

LergaAuthor
Oct 6, 2019 10:09 AM UTC

Hi Jess, 

Thanks for the quick reply. I have the right Software ID recorded with the ATO.  STP although takes forever does always work, but when trying to lodge my BAS, i get "We can’t e-lodge this activity statement, as the software Id is missing or invalid. You may still ‘Mark As Lodged’ until you fix that." error. The thing is, it doesnt even look like its trying to asscess the ATO sight as it pops up straight away on step 4 summary page. I do have Extractor as the sevice provider and software ID (removed)

recorded.  Thanks again.

JessT
JessTAnswer
Oct 6, 2019 10:28 AM UTC

Thank you for updating me, lerga.

 

We'll check out what happened, but this time, we'll need the help of our Support team. They can access your account to see what happened. 

 

You can contact them using these steps:

  1. Click on Help, and choose Contact us.
  2. In the description box, paste the error message.
  3. Click Let's talk.
  4. Choose from Chat or Get a callback.

If you have questions aside from lodging BAS, feel free to let me know.

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