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D
DHP20
February 25, 2021
Question

Purchases doubled Up

  • February 25, 2021
  • 1 reply
  • 0 views

Hi I have gone to lodge our BAS for the first time and our expenses have doubled up (Invoices) I believe this is because in order to send a remittance I “make a payment” and then we match the payment in the bank to an invoice. Is this why ?

 

any idea what I can now do in order to fix it in QuickBooks ?

1 reply

AlcaeusF
AlcaeusF
February 25, 2021

Thanks for posting in the Community, @DHP20.

 

When you match the payment to a bank transaction that was uploaded from your bank, the two payments will together as one. This will avoid any duplicates in your account.

 

To check if this is a browser-related (cache and cookies) issue, try signing into your QuickBooks Online (QBO) using a private browser (incognito). There are times that the browser is already full of frequently accessed page resources, causing some unusual responses.

 

Here's how:

 

  • Press Ctrl + Shift + N (Google Chrome).
  • Ctrl + Shift + P (Firefox).
  • Control + Option + P (Safari).

 

If everything looks good, return to your default browser and perform a clear cache to refresh the system. However, if the issue persists, try using other supported browsers.

 

To learn more about managing BAS in QBO, check out these articles:

 

 

Reach out to me in the comment section below if you have any additional questions. I want to make sure everything is taken care of for you. I'll be here to help. Have a wonderful day!

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