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SS404
September 9, 2024
Question

Recording A GST refund - there is nothing in "To Account" to lodge it to.

  • September 9, 2024
  • 1 reply
  • 0 views

I have lodged my first BAS online through Intuit and received a refund, however when I try to record a refund through the GST tab, there is no "To account" to lodge it against ie. there are no options to select. How do I add an account so that it can be entered.

1 reply

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IntuitAika
September 9, 2024

Hi SS404,

 

Thanks for posting in the Community!

 

Let's try to log in to incognito window or use a different browser to select a bank account to record the GST refund. A private browser/incognito window does not store any activities, which is why it's a good idea to use it for any unexpected behavior in the program.

 

Here are keyboard shortcuts you can use depending on the browser you're using:
 

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Internet Explorer: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

 

If it works on an incognito window, please clear your browser's cache. Once done, we can record your GST refund by following these steps. 

 

  1. Go to GST.
  2. Under To Pay, select Record Refund.
  3. Select the Account the payment will be deposited into and the Date of the refund.
  4. Input any Memo for the transaction.
  5. Select Save.

 

For more detailed information, you may check this article: Recording a GST refund.

 

Feel free to drop a comment below if you have any other questions, we're here to help you. 
 

    S
    SS404Author
    September 9, 2024

    Thankyou so much for the quick response- this has worked and the options were now available to select an account.

    Should I always use this incognito mode for doing the accounts?

     

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