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dorretti
June 8, 2023
Solved

We have used the wrong country for a working holiday maker and lodged a payrun through STP. We then corrected this and now can't lodge with the ATO.

  • June 8, 2023
  • 2 replies
  • 0 views
After changing the country of origin for a Working Holiday Maker (WHM) we now get a validation error and can't proceed to lodge the next payrun.  The error says it is a Duplicate Income Stream Type with the stream type being WHM.  
I am a bit out of options - any suggestions?
Best answer by IntuitSheila

Hi dorretti,

 

Thanks for posting in the Community!

 

It's good to hear you were able to update the country of origin of the employee. Let's go back to the employee details and toggle it once more to refresh the settings. Here's how:

 

  1. Click on the Employee's tab.
  2. Select the employee name affected.
  3. Click on Tax File Declaration.
  4. Untick the WHM box, and click on Save.
  5. Then go back to the Tax file declaration, and set the WHM to the correct one.
  6. Make sure to set the correct as of date (employee's start date).

Then, go back to the Single Touch Payroll Event and delete the pay event that got an error.

 

  1. Go to Employee's tab.
  2. Click on Reports.
  3. Select the Financial year and Pay schedule.
  4. Locate the pay event ID that had an error.
  5. Click on Delete event.

Once done, go back to the pay run and lodge them with the ATO.

 

You can check this link to learn more about how to Update employee income types for STP Phase 2.

 

Please let me know if you have any additional questions. I'm always willing to assist.

2 replies

I
IntuitSheilaAnswer
June 8, 2023

Hi dorretti,

 

Thanks for posting in the Community!

 

It's good to hear you were able to update the country of origin of the employee. Let's go back to the employee details and toggle it once more to refresh the settings. Here's how:

 

  1. Click on the Employee's tab.
  2. Select the employee name affected.
  3. Click on Tax File Declaration.
  4. Untick the WHM box, and click on Save.
  5. Then go back to the Tax file declaration, and set the WHM to the correct one.
  6. Make sure to set the correct as of date (employee's start date).

Then, go back to the Single Touch Payroll Event and delete the pay event that got an error.

 

  1. Go to Employee's tab.
  2. Click on Reports.
  3. Select the Financial year and Pay schedule.
  4. Locate the pay event ID that had an error.
  5. Click on Delete event.

Once done, go back to the pay run and lodge them with the ATO.

 

You can check this link to learn more about how to Update employee income types for STP Phase 2.

 

Please let me know if you have any additional questions. I'm always willing to assist.

C
Corrin2
October 31, 2023

I have used the wrong country for a working holiday maker and lodged the payrun through STP. I am unable do delete the event as the lodgement has been partially accepted by the ATO. How do I go about fixing this issue?

I
IntuitSheila
October 31, 2023

Hi Corrin2,

 

We'll have to submit an updated pay event after you have made the corrections for the working holiday maker. That way, the ATO will receive the updated year to date information of the employee.

 

Let's go back to the employee details and toggle off for working holiday marker and turn it on once more to refresh the settings. Here's how:

 

  1. Click on the Employee's tab.
  2. Select the employee name affected.
  3. Click on Tax File Declaration.
  4. Untick the WHM box, and click on Save.
  5. Then go back to the Tax file declaration, and set the WHM to the correct one.
  6. Make sure to set the correct as of date (employee's start date).

Then, go back to the Single Touch Payroll report page and submit an updated pay event to see if it showed the correct WHM.

 

You can check this link to learn more about how to: Update employee income types for STP Phase 2.

 

Post again to the Community if you have other questions. I'm be here to help you.

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