When I add a new employee, the system was stuck at the second step and would not go to next step. How to solve this problem?

Thanks for choosing QuickBooks, gaoyanbing75.

When starting with payroll setup, make sure you complete the information needed in step 1 to be able to proceed to the next step.

For a complete visual guide, please refer to the following articles below:

• Set up payroll.
• Get started with Payroll.

If the same thing happens after reviewing and completing the information, we can try a few browser troubleshooting steps to resolve this.

Let's begin by using a private window to see if you'll get the same result. Below are the keyboard shortcuts that you can refer:

• Google Chrome: press CTRL  + Shift + N
• Mozilla Firefox: press CTRL  + Shift + P
• Safari: press Command + Shift + N

If it works, go back to your original browser and clear the cache to make sure your browser functions more efficiently. Otherwise, you can try other supported browser to help narrow down the cause of this behavior.

Get back to me if you need further help. I'm always happy to assist. Have a great day ahead!