Why hasn't the ATO accepted the finalisation process? I have a finalisation event recorded in QBO with approval details but the ATO says it hasn't received it?

Hi elingbookkeeping,

Thanks for posting in the Community!

It usually takes 72 hours (3 days) for pay events to be accepted by the ATO. If the pay event has been submitted for more than 3 days from the submission date and the status of the finalisation event has not changed, I'd recommend checking in with our Customer Care Team directly to further check the pay event ID. That way one of our support care agents can check your account in a secure form.

To check the status of the pay event:

1. Click on the Employees tab.
2. Click on Reports, and select Single Touch Payroll.
3. Select the Financial year and Pay schedule.

You can use this link to contact our Live Chat and Phone support team https://quickbooks.intuit.com/learn-support/en-au/contact

You can also check this link to learn more about Processing Finalisation Events using an Update Event in QuickBooks Online.

Feel free to let me know if you have more questions. I'll be around to help!