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finance124
July 22, 2020
Question

Why is there a problem/issue with the QBO API that means it does not allow Unleashed to post sales to various accounts, whereas it does allow different accts for COGS??

  • July 22, 2020
  • 1 reply
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1 reply

K
Kass_B - Product Champion
July 22, 2020

Hi finance124,

 

We can provide information on how to post sales in QuickBooks Online or (for example) guide you to change the income account for a product/service item if you want to record these to different accounts, however we are unable to advise on how third party apps integrate with QuickBooks Online or what limitations these have and why. As these apps are built and maintained by these third parties we would suggest you reach out to their support for questions regarding integration. On Unleashed Software's page in the App Store, they have both a support website and contact number with which you can reach out to them and determine why the application has an option to change the Cost of Goods Sold account but not the Sales account. You can also refer to the Intuit Developer website if you want to look further into app developments and APIs.

 

-Kass

F
finance124Author
July 22, 2020

Hi Kass

The problem is that they say the limitation is at your (ie QBO) end, not with their app. 

They're saying that QBO API allows them to specify a COGS account dependent upon which product has been sold, but not an equivalent Sales account - and that this is a limitation on the QBO side, not Unleashed.

How can I get some help with this?

K
Kass_B - Product Champion
July 22, 2020

Hi finance124,

 

I have raised this with another member of the product team and am currently waiting to hear back - I have done some testing of my own on this app however I don't know where this issue ultimately falls (QBO or Unleashed), if there is a reason and/or if it's a product limitation. When I have a reply I will update this thread again; if it is a limitation with QBO we can certainly pass this feedback on to the development team although I wouldn't be able to advise if/when this would be implemented. In the meantime I would also suggest you explore the Community to see if anyone has posted about anything similar, or another user may comment here as well. 

 

-Kass

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