Add a customer’s shipping address to invoices in QuickBooks Online
If your customer has different addresses for billing and shipping purposes, we’ll show you how to add the shipping address to your customer’s profile, and how to turn on the setting to display shipping information on invoices. We’ll also show you how to create an invoice that displays both the billing and shipping addresses.
| Note: The shipping fields will not print on the invoice if you check the Same as billing address option or the Shipping address is exactly the same as the billing address. As a workaround, you can enter a shipping address that is one character different from the billing address. |
Add a shipping address to your customer's profile
- Go to Get paid & pay and select Customers (Take me there).
- Select the name of the customer you want to edit.
- Select Edit.
- Under Shipping address uncheck the Same as billing address checkbox.
- Enter the Shipping address.
- Select Save.
Add the shipping address to invoices
Now that you’ve updated the shipping address on your customer’s profile, here’s how to make sure the shipping address shows up on invoices.
Step 1: Turn on the shipping setting
- Select Settings ⚙. Then select Account and settings.
- Select the Sales tab.
- In the Sales form content section, select edit ✎.
- Turn on the Shipping option.
- Select Save.
Step 2: Create an invoice with the shipping address
Now that you’ve turned on the shipping setting, QuickBooks will automatically add your customer’s shipping address to invoices. When you’re creating the invoice, you can edit the shipping address on that single invoice. Here’s how:
- Select + New.
- Select Invoice.
- From the Customer ▼ dropdown, select a customer.
- In the Shipping to field, edit the address.
- Create the rest of the invoice as you normally would.
- Select Save or Save and send.