How and when can I contact Support?
Do you need help with QuickBooks Online? We're here for you!
Contact support in product
If you are signed in to your QuickBooks Online account:
- In your QuickBooks Online company, select (?) Help.
- Select either tab to get started:
- Assistant: Get quick, personalised answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still chat to a human.
- Search: Type a question, keyword or topic for QuickBooks Online self-help content or select Contact Us, type a question and Continue. Choose a way to connect with us:
- Start a chat with a QuickBooks support expert online.
- Ask the community to get help from businesses like yours.
Support hours
Simple Start, Essentials, Plus, and QBO Accountant users:
Live chat is available from 9AM to 5PM GMT M-F
QuickBooks Online Accountant Users:
Get a call back from 9AM to 4PM GMT M-F
Can’t get Signed in?
If you still can’t sign in, select contact us and follow the steps to reach our support team, or post a question in our QuickBooks Online Community. 