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Learn how to turn on and set up time tracking in QuickBooks Online Essentials and Plus. Use this feature to track and bill customers for the number of hours consumed in a project or activity. Here’s how. Turn on time tracking Here's how to turn on time tracking: Go to Settings ⚙ and select Account and settings. Select the Time tab. In the General or Timesheet section, select Edit ✏. Set your time tracking preferences: First day of work week▼dropdown - This affects how employees and contractors view weekly time sheets. Show service field - When this switch is on, employee and contractors who fill out timesheets can specify services performed. Allow time to be billable - When this switch is on, employees and contractors who fill out timesheets can specify if activities should be billed to a customer. Show billing rate to users entering time (optional) Select Save, then Done. Add a Time Tracking user Here's how to add a time tracking user: Go to Settings ⚙ and

Once you delete a transaction, there's no way to restore it. Using the Audit Log, however, you can recover the details of the deleted transaction so you can re-enter it. Here's how to locate and re-enter deleted transaction(s): Go to Settings ⚙. Select Audit Log. From the Filter ▼ dropdown menu, select the appropriate user, date, and event(s). Select Apply. Locate the deleted transaction. (Tip: To easily find deleted transactions, use the browser search Ctrl + F and type "deleted"). Under the History column, select View. All the information needed for the transaction can be found under the Event column. Using the information from the Audit log, you can re-enter the transaction with its original transaction date. Note: Audit Log only works for transactions that were saved.There is no available report for deleted transactions. Consider voiding a transaction instead of deleting or completely removing it from your records. Now you’re ab

Have you been locked out of your account after failed login attempts? If so, correcting the issue is quick and easy. When you're locked out of your QuickBooks Online account you'll see the following message: You have tried to sign in more than 5 times. After you see this message, you can continue to sign-in by entering the special code below the message. Note: The code that appears below the message is made up of characters that are a CAPTCHA code. A CAPTCHA code is used to secure your account from unauthorised access from automated bots. Type the letters and/or numbers that appear squashed or distorted. Enter the correct user ID and password on the sign in page. Tip: If you're having trouble remembering your user ID or password, see Reset your password or recover your user ID. Now you have secure access to your account.

You may want to track the sales of your salesman for the month for the commission payout, but you have already used the Class/Location tracking for other purposes. To record the sales for the salesman without Class/ Location tracking: Select + New. Select Invoice. Fill in the customer’s name, terms and date. Select the small Gear icon on the top right, then Add your own field. Create a field such as Salesman to input the name of your salesman. Close the sliding pop up screen. Input the name of your salesman at the new custom field. Fill in the information for the Product/Service and the amount. Select Save and close. To generate the total sales made by the salesman for a particular period Go to Business overview and select Reports (Take me there). Enter Invoice list in the search bar. Select the small Gear icon, and tick on the new field created. (ie. Salesman) The corresponding name of the salesman will appear in the respective invoice line. To filter the na

To transfer the credit from one customer to another, you must first create a journal entry and then apply the credit. Create a journal entry First, you'll need to follow these steps to create a journal entry for the transfer: Select + New. Select Journal Entry. Enter the date in Journal date. On the first line item, select Accounts Receivable (A/R) from the Account drop-down list. In the Debits field, enter the amount being transferred. In the Memo field, note the reason of the journal entry. From the Name drop-down list, select the name of the customer the credit is being transferred from. On the second line item, select Accounts Receivable (A/R) from the Account drop-down list. The credit amount and the memo auto populates. From the Name drop-down list, select the name of the customer the credit is being transferred to. Select Save. Apply the credit Next, you'll apply the credit by following these steps: Select + New. Under Customers, choo

You can track stock items that you're donating or giving away. Follow these steps to track donated stock: Select + New. Under Customers, choose Sales Receipt. From the Deposit to drop-down, select your bank account. This will create a zero dollar transaction in your bank register that can be reconciled at any time. In the Product/Service section, select the product you are donating. Change the Rate of the selected product to zero, then select Save. Select X to close out the screen. Select + New. Select Journal Entry. In the Account section of the first line, choose the expense account used to track charitable contributions (for example, Charitable Donations Expense). Enter the cost of the product in the Debits field. On the next line, choose the Cost of Goods Sold (COGS) account for the item you donated. The cost of the product entered on the line above will populate the Credits field. Select Save and close.

In QuickBooks Online, you can quickly create a report of voided cheques. Note: This report is only accurate if Void was used on all voided cheques. Cheques can also be voided by journal entry in the current period if void or voided was entered in the Memo field. To create and run a report that tracks voided cheques, follow these steps: Go to Business overview and select Reports (Take me there). In the search bar, type Transaction. Select Transaction List by Date from the search results. Select Customise. Choose your desired date range. Select Filter. From the Transaction Type dropdown, select Cheque Expense. Type Void in the Memo field. Select Run report. That's it. You now know how to create a report of your voided cheques.

You may encounter situations wherein you need to record bounced cheques and new customer payments. The outlined steps in this article will help you record these kinds of transaction. Enter the Returned Cheque with Write Cheque Select + New. Under Suppliers, choose Cheque. Enter the date that the cheque bounced. Uncheck Print Later at the top, then enter a note in the cheque number field (e.g. NSF cheque) Add the name of the customer who issued the bounced cheque at the Payee field. Set the account to Accounts Receivable. Enter the amount of the cheque that bounced. Select Save and close. Change the payment entry to apply to the bounced cheque entry Go to Get paid & pay and select Customers (Take me there). Select the name of the customer that issued the bounced cheque. Locate and select the payment record for the bounced cheque. Add a check on the bounced cheque (NSF cheque) entry. Uncheck the invoice that the payment was originally applied to. Select S

Learn how to keep your accounts, customers, and suppliers organised. If you have duplicate accounts, customers, or suppliers, you can merge them. This moves all the data into the one you want to keep and removes the duplicate. Keeping your lists clean speeds up your bookkeeping and makes bookkeeping easier. Important: Be careful merging. Only merge duplicates that were created in error. This is good bookkeeping practice. If you're an accountant, follow these steps to consolidate multiple client lists at your firm. Merge duplicate accounts Keep in mind merging accounts is permanent. You can't undo this later on. QuickBooks uses some accounts as the default for certain features. These, like accounts connected to online banking, can't be merged or deleted. If you're merging accounts that have reconciliation reports, save those reports first. The transactions remain on the merged account and stay reconciled. Go to Settings ⚙ and then select the Chart of Accounts

Learn how to update your business info in QuickBooks Online. Here’s how to change your business info in QuickBooks Online. This is for the info that customers see on sales forms and invoices, or your internal info on file with Intuit. Change your business info in QuickBooks Online Use these steps to update your business contact email, address, phone number, VAT, and more. Go to Settings ⚙ and choose Account and settings. Select the Company menu. Select any item you want to update. More fields will appear when you select an area, and the question mark for each field will tell you what it’s for. See the sections below for more info on some items. Select Save and Done to finish. Changing email When you use the steps above, you can change the email address customers see on your sales forms and where you get emails from Intuit. Note: you should only list one email in the Company email field.For other email changes, see: Change the email address for your user ID. T

Learn how to categorise bank transactions on your iOS or Android device. You can quickly categorise bank transactions from any mobile device. In this article, we'll show you how. From the Menu ☰, select Transactions. If multiple banks are connected, select the bank you want to work with. Select the transaction you want to categorise. Depending on your mobile device: iOS: Tap > beside a field then select an option. Select Accept. Android: Under Category, tap >. Select a category and then select Confirm. Select Accept.

Sign in to QuickBooks Online from a Mac or PC. If your credit card has expired, you'll be prompted to enter updated credit card information. If you still can't sign in to the QuickBooks Online app or if you have a different issue with your subscription, please online.

If you're seeing duplicate transactions from your recurring template, it may be that you have two or more templates created for the same customer. These templates could be named differently.  Note: Recurring templates are only available in QuickBooks Online Essentials and Plus. Search for duplicate template To check for the duplicate template: Go to Business overview and select Reports (Take me there). In the "Find report by name" field, enter Recurring Template List. Select Customise. On the Customise report window, select Filter, then the Name checkbox. In the Name field, select the customer’s name. Select Run report. Delete duplicate template Notice that each item listed is a separate template for the customer. If you see a duplicate template, make note of the template name. To delete the duplicate template: Go to Settings ⚙. Under Lists, select Recurring transactions. Locate the Template Name that is causing the duplicate t

Learn where to find your QuickBooks Online subscription renewal date. Are you looking for your QuickBooks Online subscription renewal date? In this article, we'll show you a couple of places where you can find it. From the QuickBooks Online app If you're using an iPhone or iPad, use the QuickBooks Online mobile app to find your subscription renewal date. If you're using an Android device, you'll need to use a web browser. See the steps in the next section. iPhone and iPad users, follow these steps: From More Options ⋮, select Settings. Select Subscription. Your renewal date displays. From QuickBooks Online on the web Log in to QuickBooks Online from a web browser and follow these steps: Go to Settings ⚙. Select Account and settings. Select Billing & subscription. Your renewal date will be displayed with your subscription status.

You can edit sales receipt or invoice payment information that doesn't affect the charge or payment such as the date, reference number, and memo. In this article, we'll show you how. Note: For payments that are already processed, go to QuickBooks Online on the web to make changes. Here's how to edit the information. In the QuickBooks Online mobile app, tap Menu ☰. Select the ALL tab. In the Money in section, select Sales receipts or Invoice payments. Select the sales receipt or invoice payment that you want to edit. Select Edit ✎. Make changes, then select Save. Note: Don't try to edit fields that affect the charge. You won't be able to save them.

All you do is choose a customer and select their address. The map pops up so you can see their location, and from there you can get directions. iPhone From the Menu ☰, select Customers. Select the customer you'd like to see an address for. Select Details, then scroll down to see their location on the map. iPad From the Menu ☰, select Customers. Select the customer you'd like to see an address for. Tap the visible location. Android From the Menu ☰, select Customers. Select the customer you'd like to see an address for. Tap the location icon to see their location.

Learn how to review and accept bank transactions using the QuickBooks Online app. Did you know you can update and accept any changes you make to bank transactions on your mobile device? In this article, we'll show you how. To review and accept bank transactions in the QuickBooks Online app follow these steps: From the Menu ☰, select Banking. Note: On the iPad, if you have multiple accounts, select the drop-down ▼ arrow to see your list of bank accounts, then you can choose the one you want. Select New Transactions. Select Recognised to review transactions QuickBooks Online has already recognised, categorised, and matched for you. If the transaction is correctly categorised and matched, swipe right to accept it. If the transaction is incorrectly categorised and matched, select the transaction and make the necessary changes. Select Accept. Select All to see any remaining, uncategorised transactions. Select the transaction, then review and add categories as necessary.

Learn how to turn a customer overpayment or credit into a tip in QuickBooks Online. When a customer overpays an invoice to give you a tip, you need to record the income. Here’s how. Step 1: Add an income account to track tips Go to Settings ⚙ and select Chart of accounts. Select New. For Account Type, select Other Income. For Detail Type, select Other Miscellaneous Income. Enter a Name, like "Tip Revenue" and select Save and Close. Step 2: Create a tip item Go to Get paid & pay and select Products and services (Take me there). Select New, then Non-stock. Enter a Name, like "Tips." For Income account, select the account you created in step 1. Select Save and close. Step 3: Record the extra money as a tip Go to Get paid & pay and select All Sales (Take me there). Select New transaction, then select Invoice. Enter the Customer. In the Products/Services field, select the tip item you created in step 2. Select Save. If your credits are set up to a

Learn how to write off stock items you used for promotional samples. Promotional samples given to customers count as stock items. We’ll show you how to adjust your stock and move the Cost of Goods to a Promotional Expense account. Note: Stock tracking is only available in QuickBooks Online Plus.If the amount you're writing off will significantly affect your gross sales amount, consult your accountant before making this entry. When creating these transactions, be sure that you have the same date for all of them. Create an expense account to track Here's how to create an expense account to track: Go to Settings ⚙. Select Chart of Accounts. Select New. For Account type, select Expenses. For Detail type, select Advertising/Promotional. Enter the name (ex. Promotional/Samples-Not for Sale). Select Save and close. Create an invoice for the item Here's how to create an invoice for the item: Select + New. Select Invoic

Learn how to use one email and user ID for all the QuickBooks Online companies you sign in to. Are you using more than one email address or user ID for different QuickBooks Online companies? Make things easier by using one to sign in to all of them. Step 1: Send an invite Choose the email address you’d like to use for all your companies. We’ll call this email A. The email you no longer want to use is email B. Sign in to one of your QuickBooks Online companies that you access with email B. Invite email A to the company. When you invite email A, you select a user type. Choose Company Admin if you want email A to be able to manage other users and company info. Note: If you can’t invite other users, you need an admin user to send the invite. Go to your inbox for email A and click the invite link you received there. Email A can now access the company. Note: You can change your email and user ID any time. Seeing a user limit? If you see a user limit message, it’s because QuickBooks

Learn how to use a journal entry to record a customer's bounced cheque in QuickBooks Online. Or follow these steps if you need to record one of your own bounced cheques. If a customer's check bounces, there are a few ways to handle the accounting. Review the overview guide so you know what's involved. Then follow these steps. You'll use a journal entry to create a record, balance your accounts, account for any bank fees, and send your customer. Note: These steps are complicated. The expense method is easier, but you can use a journal entry if you prefer. If you're unsure, reach out to your accountant. This can get tricky and they know how to handle the next steps. Step 1: Create an item for bounced cheque fees from your bank Tip: You only need to set up the item once. If you’ve done this before, skip to Step 2. Create a service item for bounced checks and fees. This lets you add them to an invoice you can later send to your customer. Create two items: one for the fe

Learn how to change a recurring transaction template in QuickBooks Online. Recurring templates can help you save time. You can make recurring templates to automatically create invoices, expenses, and other tasks you do regularly. Editing a recurring template can be tricky. Here's how to edit templates and how these changes may affect items, customers, and company settings. Note: Recurring templates are only available in QuickBooks Online Essentials and Plus. Edit a recurring template Go to Settings ⚙ and then select Recurring transactions. From the Action column, select Edit for the transaction you want to edit. Edit the template name, type, and the customer or payee name as needed. If you're editing a Scheduled or Reminder type template, you can adjust how far in advance QuickBooks creates the template or sends you a reminder. You can also set the frequency in the Interval section. Add or remove any product or service details in t

In general, it's good business practice to avoid mixing business and personal expenditures, and opening a business current account is one of the first things to do when starting a new business. While it is not advisable to mix personal and business funds, you may encounter situations that will require you to do so. In QuickBooks Online, your cheque and credit card accounts should be business-only accounts, but if you run into a situation where business and personal finances mix, the following articles can provide guidance on how to record such transactions. Mixing business and personal funds—owners or partners See the following articles for information about owners or partners mixing business and personal funds: How to pay for business expenses with personal funds How to pay for personal expenses from a business bank or credit card account Mixing business and personal funds—employees See the following article on how to reimburse employees who use their personal funds for business e

Learn how to add and use notes in QuickBooks Online. You can use notes to enter additional information in your suppliers, customers, employees, and contact list reports. Here's a quick guide. Add notes for customers Go to Get paid & pay and select Customers (Take me there). Select your customer from the list, then select Edit. Select the Notes tab, then add the information in the field. Select Save. Add notes for suppliers Go to Get paid & pay, and select Suppliers (Take me there). Select your supplier from the list, then select Edit. Enter the information in the Notes field, then select Save. Add notes for employees Note: If your payroll is active, the notes field won't be available. Go to Employees. Choose your employee from the list, then select Edit in the Action column. Enter the information in the Notes field, then select Save. Note: QuickBooks Online allows you to have a maximum of 4,000 characters in the Other Details/Customer Not

Learn how to delete a customer with unbilled charges in QuickBooks Online. There are ways to delete a customer without getting “ Error: This customer cannot be deleted because there are unbilled charges for this customer.” Here’s how. You’re unable to delete a customer with unbilled charges if: Track expenses and items by customer and Make expenses and items billable preferences are disabled.  A charge, credit, or a billable expense attached to the customer you’re trying to delete has no invoice. Step 1. Check your Bills and expenses preferences Go to Settings ⚙ and select Account and Settings. From the left menu, select Expenses. Under Bills and expenses, check if the following are turned on: Track expenses and items by customer Make expenses and items billable If not Select Edit ✎. Select the checkboxes for Track expenses and items by customer and Make expenses and items billable. Select Save. Step 2. Manage your customer’s charge, credit, or