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AideQuickBooks
AideQuickBooks
December 18, 2020

Unable to subscribe to QuickBooks Online

  • December 18, 2020
  • 0 replies
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Find out what might be happening if you can't subscribe or pay your current subscription to QuickBooks Online.

Here are some troubleshooting steps you can take to resolve the problem:


1. Check that all credit card details including CVV are entered correctly in the payment page.
2. If your credit card is a new card replacing an expired card, check that your new credit card has been enabled for use.
3. Contact your bank to ensure that the bank allows recurring billing from an online merchant. If this is not enabled by the bank, monthly recurring payment for QuickBooks Online may fail.

Important information

Monthly subscription payments for QuickBooks Online are done automatically every month once you have saved your credit card detail in the Billing and Subscription section. Wire Transfers or cash payments are not available.

If you nee to update payment information due to new credit card details follow these steps:

  • Go to the Gear icon
  • Select Account and Settings
  • Select Billing and subscription
  • Select Edit and update the information 
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