Update billing, payment, and subscription info in QuickBooks Online

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December 17, 2020
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Learn how to change your billing info, payment method, upgrade and downgrade your subscription.

If your personal or business information changes, you need to edit it in QuickBooks so everything stays accurate. Here's how to manage billing, payment, and subscription information directly from QuickBooks Online.

Tip: Our in-product QuickBooks Digital Assistant can walk you through the process of updating your billing. Simply open the Digital Assistant, type "billing", and follow the instructions. Get started now.

Update your credit card payment info

Follow the steps based on how you subscribed to QuickBooks Online. If you subscribed through a mobile app store, follow the steps in that section.

If you subscribed online directly through QuickBooks Online

Sign in as a primary or company admin.
Select Settings ⚙ in the top right, and then Account and settings.
Select the Billing & Subscription tab.
Select Edit ✏️ next to your payment method.
Update your payment info.
Review the address for your credit/debit card or PayPal account. It must be the same one that appears on your card statements.
When you're done, select Confirm card or Save.

If you subscribed to QuickBooks Online through an app store

If you subscribed through Google Play (Android) or the Apple App Store (iPhone or iPad), use these steps from Google and Apple:

Tip: You will not be able to see the Billing & Subscription tab if you have subscribed through an app store. You will only be able to see the Billing & Subscription tab if you have subscribed through Intuit QuickBooks Online directly.

View your payment history

Sign in as a primary or company admin.
Select Settings ⚙ in the top right, and then Account and settings.
Select the Billing & Subscription tab.
In the QuickBooks Online tile, select View payment history.

Your billing history shows the last 6 months' bills.

Change your billing cycle

You can pay for the entire year's subscription all at once, or pay month-to-month. Follow these steps to change your billing cycle.

Learn how to change your billing schedule for your QuickBooks Online plan.

QuickBooks Online offers monthly and annual billing for Essentials, Simple Start, and Plus.

If you are subscribed to a QuickBooks Online plan:

Sign in to QuickBooks Online as a primary admin.
Go to Settings ⚙, then Account and Settings.
Select Billing & Subscription.
Select Switch to monthly billing or Switch to annual billing.
Select Switch, then select Done.

If your QuickBooks Online plan is on free trial:

Sign in to QuickBooks Online.
Select Subscribe Now.
Complete all the details required.
In your subscription summary, select Annual Billing or Monthly Billing.
Select Subscribe, then OK, got it.

Billing schedule FAQs

How can I pay for my QuickBooks Online Subscription?

You can pay for QuickBooks Online Subscription using Credit/Debit Card or PayPal.

What is the benefit of opting for annual billing?

You will get a 10% discount compared with monthly billing!

I am billed monthly, can I switch to annual billing ?

Yes, you can. You will get an email notifying you of the change and you will get a 10% discount compared with monthly billing.

I am billed annually, can I switch to monthly billing?

Yes, you will automatically be refunded the annual amount remaining. You will go to full price and not in-market discounted price.

Will I be auto-billed at the end of the annual plan?

Yes, you will be auto-charged at renewal date and you will keep the 10% discount.

Will I get a reminder before the new annual auto-charge?

Yes, there is currently an automated email 1 month prior to remind you of the upcoming billing.

What happens if I cancel before the subscription end date?

We will cancel the auto-renew and you will have access to your account until the subscription end date.

Can I opt for annual billing when creating my QuickBooks account?

It is not yet possible to choose annual billing when creating an account. You will need to start with monthly billing when you sign up and then change to annual billing by following the steps in this article.

I am billed annually, can I upgrade or downgrade?

Yes, and your fees will be adjusted to the new full listed price. Your billing date will not change.

What happens if I want to transfer my billing to my accountant?

You can easily transfer your billing following this article. You will get a pro-rated refund for the remaining period and your accountant will pay the accountant price.

Upgrade or Downgrade your subscription

Find the accounting tools that are right for you. Need more (or fewer) features? Follow these steps to upgrade or downgrade your subscription.

Switch to annual billing

Switch from monthly to annual billing

If you are subscribed to a QuickBooks Online plan

Go to Settings ⚙, then Account and Settings.
Select Billing & Subscription.
Select Switch to monthly billing or Switch to annual billing.
Select Switch, then select Done.

If your QuickBooks Online plan is on free trial

Sign in to QuickBooks Online.
Select Subscribe Now.
Complete all the details required.
In your subscription summary, select Annual Billing or Monthly Billing.
Select Subscribe, then OK, got it.

Troubleshooting

We do our best to ensure things run smoothly, but sometimes small technical issues occur. Here are some error messages you might see when you update billing details.

Something's not quite right.
It looks like there was a problem on our end. Select Save again.
Blank page/screen (unable to enter billing details).
Subscription-error billing. For example; We couldn't process your payment. Make sure your billing info is up to date.
The Save button is greyed out.

The good news is we can fix this. When you update your payment details, it is important to make sure:

Your billing address matches the company address in your QuickBooks Account and settings.
You have removed all special characters (such as ./:*'-") from your billing address.
Your Billing & Subscription fields are all complete with accurate and up-to-date information. Avoid using auto-fill.
You are using a valid credit or debit card.
Your bank provider will authorise Intuit to take payments, you may need to contact your bank directly to confirm this. Reach out to PayPal and/or your bank provider if you are using PayPal to make the payment.

If you are still receiving an error message or are unable to update your billing details, clear your cache and cookies.

Cancel your subscription

We're sorry to see you go. If QuickBooks Online isn't the right fit, we want to help you get the right tools for you. Here's how to cancel your subscription or trial.

QuickBooks Online