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October 14, 2020
Question

Hello. I am based in Republic of Ireland and import goods from the UK. After the VAT change from 23% to 21%, i cannot enter imported goods invoices as i get an error. Pe

  • October 14, 2020
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1 reply

MaryLurleenM
October 14, 2020

Hi there, pearse-bridgeman.

 

There is an investigation created for this error. The investigation INV-27679 is about the error: "We're sorry, QuickBooks encountered an error while calculating the tax" is still in progress. Our engineers are working on coming up with a permanent fix for everyone who is affected.

 

I recommend contacting our QuickBooks support so you will be added to the list of affected users. Here's how:

  1. Click the Help icon, then Contact Us
  2. Type the error you've encounter in the description field, then select Let's Talk
  3. Choose an option you want to use, then complete the necessary information.

Here's an article to help you manage sales tax including VAT:

I'll be sure to update this thread if the fix is already available.