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1 reply

Adrian_A
January 17, 2021

Let's isolate what causes the issue, amalembainyanje.

 

There are times that an issue like this occurs when the system encounters browser-related concerns.

 

To start with, let's open QuickBooks in a private window. It is the best place to identify any browser-related issues. You may use these keyboard shortcuts to open one:

 

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Microsoft Edge: Ctrl Shift P
  • Safari: Command Shift N

 

If it works, you can go back to a regular browser and clear its cache. A piled cache can also be the reason for some unexpected behavior on the opened pages.

 

You can also switch to a different supported browser like Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge.

 

I've also added this reference that has detailed information in categorizing transactions: Assign, categorise, edit, and add your downloaded banking transactions.

 

Let me know how these steps work on your end. Take care!