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A
Anonymous
June 20, 2022
Question

Importing suppliers............QBO has randomly dropped information into the fields I have deliberately left blank............creating an almighty shitshow.

  • June 20, 2022
  • 1 reply
  • 0 views
How do I import a list of suppliers.......where only the info I have added is uploaded and QB doesn't randomly add nonsense to my contact fields.  

1 reply

LieraMarie_A
LieraMarie_A
June 20, 2022

Hi there, @1949730.

Do you mind sharing what's added to the blank fields? When leaving those fields empty, they shouldn't have any information when being imported to QuickBooks Online. Before you do import, let's perform some basic troubleshooting steps to isolate the issue.

 

First, let's try accessing your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:

 

  • Chrome: Ctrl+Shift+N
  • Firefox: Ctrl+Shift+P
  • Safari: Command+Shift+N

 

Log in to your QBO and import them again. If it works just fine, you may have accumulated too much historical data. I recommend clearing your browser's cache so you can access QuickBooks with a clean slate. You may also use a different supported browser.

 

Please let me know how these steps turn out. Keep safe and have a wonderful day!

A
Anonymous
June 20, 2022

qbo just took other information from other parts of the same supplier, and dropped that into the fields I had deliberately left empty.

 

Eg, I didn't include any information in the fields such as town, email, phone, name -----------so across the entire row, QBO just dumped random information.   Eg, a supplier called 'starbucks, QBO entered 'starbucks' in EVERY field for that supplier including email, town, etc - all the fields which I deliberately left empty.

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