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C
cuperduper
February 22, 2022
Question

QBO quit pulling transactions due to 108 error

  • February 22, 2022
  • 1 reply
  • 0 views

Hello,

 

Something happened with my bank, Regions account connecting and sending transactions to QBO since 02-09-22. I am able to login with the Regions account with no problems and no visible warnings. I have given permission in Chrome to accept any Regions or Intuit Popups. It worked for 5 years with little problems. We had a short down time in 2021 when Regions started the two step authentication but was quickly resolved in a few days. Not sure what new changes went in, but our QBO quit connecting and pulling to bank on 2-09-22.

 

I have manually uploaded my transactions from csv file, but I will need to know what is wrong so it can be corrected.

1 reply

J
jamespaul
February 22, 2022

Hello, cuperduper.

 

It's good to know that you've checked your bank account for any blockers that might've caused the error message. I'm here to point you to the next step in taking care of the error code 108 for Regions account. 

 

Since you've already did the necessary steps to check for potential issues, you'll want to contact our support. They have the necessary tools to fix the issue on the connected Region account. 

 

They'll pull up your account and check the system and see what's causing the error code 108 for Regions bank. Here's how to reach them:

 

  1. Click the Help menu. 
  2. On the pop-up window, click the Search tab.
  3. At the bottom part, click the Contact Us button.
  4. When asked, enter something like "Regions account error 108" or similar. 
  5. Proceed with Continue. 
  6. Click the Chat with us button. 

 

In the meantime, you'll want to continue using the CSV file to upload your transactions and categorize them. 

 

Are you on the process of reconciling your account and need a bit of help? Check out this article for a guide: Reconcile an account in QuickBooks Online.

 

You're always welcome to drop by in this thread if you happen to come across any difficulties regarding your bank transactions (or other areas in QuickBooks). Just let me know what help you need, and I'll get back to you with the steps and details. 

C
cuperduperAuthor
February 28, 2022

Hello QBO support,

 

I did chat with online support last Tuesday and received a case number and investigation number. The problem was not fixed but was told that I could consider this fixed. After 7 days, we received word from our bank, Regions, and they said this is a QBO problem. Regions makes changes to their security each year, and they said QBO has not made any changes to accept the new security.

 

I just tried to reply to my email that my online QBO support sent last week, but it was kicked back and the return email said "Thank you for your email. We would love to help you with your question but are unable to find an existing open case for your request."

 

Please help. Case Number 1577122762. INV-67591

A
AileneA
March 1, 2022

Hello, cuperduper.  

 

I've checked the investigation and the status is still in progress. With this, I'd recommend contacting our Customer Care team again. They can add your account to the list of affected users. This ensures you're in the loop about the investigation's status and its fix. 

 

In the meantime, you can bring back the transactions into your QBO account by exporting the transactions list from your online banking website as a .CSV file and import it to QBO. 

 

Once done, you can start matching and categorizing them and reconciling the account. This ensures the transactions are assigned to the correct accounts.  

 

I appreciate your patience and understanding as we continue to find a permanent fix about the issue. Let me know if there are other things you need by commenting below. I'll be around to provide the information that you need. Stay safe!

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