Restoring a company file

I was having issues with my company file after transferring from desktop. It was suggested by a QB tech support that I wipe the file and transfer again.   After wiping it won't let me import the desktop file because I had already made an E-pay on that company file. I have been trying to get back in touch with QB and filed a request with Data Systems but they have not been too quick to help.

Anyone have any advice or ideas?