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R
rostomhaidar
February 28, 2022
Question

Something’s not quite right Unexpected server error. Please try again.

  • February 28, 2022
  • 1 reply
  • 0 views

Error message showing every time i try to import a products and services file. (Something’s not quite right Unexpected server error. Please try again.)

I have raised the issue with the help desk in Feb 2, 2022 and despite having escalated the case to supervisor/engineering/and backend and providing engineering with access to my account i got nowhere.

 

if the issue is a server error then that has to do with QB servers as we are using QBOnline PLus.  However, we are not getting the needed support.

we are seriously considering to discontinue the product as it would not make sense to enter a huge inventory manually.

I maintained that surely one of the 2Million + clients must have faced this problem and that a solution has been provided but i got no confirmation of either.

i suggested that they replace our license with a new one to see if the import would work there as many clients are importing their data but was advised that it would not help (???)

i am hoping that one of you out there can help or shed light on this problem.

Many thanks

R Haidar

1 reply

C
ChristieAnn 11
February 28, 2022

Welcome back to the QuickBooks Community, rostomhaidar. This isn't the kind of feeling that I'd wish you to have, and we know how much time it can take when something isn’t working properly when importing products and services files. With this, I'll ensure you'll be able to get updates for an ongoing issue to bring back on track.

 

Since you already contacted our support team and a ticket has been raised, rest assured that you're now added to the list of affected users. Please know that we're unable to provide an exact time frame when this will be fixed. However, you'll receive updates through email once the issue is resolved. You can also send or reply to them using the existing email to check for the status of this matter. Also, you may reach out to our support again if you need more details about the case.

 

Lastly, you may refer to this article to view various scenarios or different information on how importing transactions work in QuickBooks: Common questions about importing data to QuickBooks Online.

 

Please keep me posted if you still have a concern or any related questions about importing data in QBO. I'm always here to help if you need anything else. Have a nice day!

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