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May 23, 2022 9:42 AM UTC
Question

Added customers don't show up when I want to invoice?

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1 reply

May 23, 2022 11:48 AM UTC

Hello there, -cashcapital-co-.

 

It could be that accumulated temporary internet files are the root cause of this unusual behavior. 

 

To fix this, you can open your account using a private browser (incognito). This session doesn't store cache or cookies in the system. Thus, a good place to fix issues like this. 

 

You can use these keyboard shortcuts:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P

 

If customers now show up on the invoice, I suggest going back to your original browser and clearing the cache. As an alternative, you can also use another supported browser.

 

I'll attach this article on customising your sales form for future reference: Customise invoices, quotes, and sales forms in QuickBooks Online.

 

You can always get back to me with any additional info on how things work. I'll be here to back you up.