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March 30, 2023
Question

App does not refresh . Last invoices about 2 weeks ago and I add new invoices daily. Unable to do and save new invoices on the app

  • March 30, 2023
  • 1 reply
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1 reply

March 30, 2023

It's good to see you here in the Community, @neelsveearts.

 

I want to ensure you can save new invoices on your QuickBooks Online (QBO) mobile app.

 

One of the possible reasons why the mobile application acts weirdly is because of data issues. To verify, let's clear your app's data. This will help refresh the application and eliminates common issues on the app.

 

To do so, you can follow the steps below depending on the mobile phone you have:

 

  • For QuickBooks Online app:
    • Android - Select the menu at the top right and choose Settings. Then select Refresh Data and choose Yes.
    • iOS - Select the menu at the top right and then choose Help & Feedback. Then select Refresh Data and Refresh.

 

  • In your Phone Settings:
    • Android - From your phone's settings, select Apps (varies by device). Choose the QuickBooks app from the list and select Storage. Select clear data.
    • iOS - From your phone's settings, select Settings, then, click on General and choose iPhone Storage. Select an app that's taking up a lot of space. To free up the storage without deleting the documents and data for the app, select Offload App.

 

If this doesn't work, I suggest uninstalling and reinstalling the app.

 

Just in case you also encounter errors when signing in to your QBO account on the app, you can check out this article to learn how to fix it: Fix common errors in the QuickBooks Online mobile app for Android.

 

Come back to this post if you have other concerns or follow-up questions about managing invoices in the mobile app. I'll be around to provide further assistance.