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February 5, 2021
Question

Cost on my items don't update automatically.

  • February 5, 2021
  • 1 reply
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1 reply

Adrian_A
February 5, 2021

There are instances that an issue like this persists when the system encounters browser-related issues, magnus1.

 

We can run some troubleshooting steps to determine what causes the cost to stop updating.

 

To start with, let's open QuickBooks through an incognito window. It is the best place to identify any browser-related concerns. You can use these keyboard keys to open one:

 

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Microsoft Edge: Ctrl Shift P
  • Safari: Command Shift N

 

If it works, you can go back to a regular browser and clear its cache. A piled cache can also be the reason for some unexpected issues on the opened pages.

 

You can also switch to a different browser like Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge.

 

Also, if you want to view the sales and stock status, you can check this guide: Use reports to see your sales and stock status.

 

Let me know if you have follow-up or any other questions. I'm always here to help.