Customer invoice sequence seems to have been lost or reset, need to carry on from last invoice. How do I fix this?

Hi mkalaluka,

Let's resolve the sequence of your invoices. I'm here to help you through the process.

To start with, log into your account in an incognito window. This is the best place to identify any browser-related issues. You can use these keyboard keys to open one:

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

If it works, you can go back to a regular browser and clear its cache. A piled cache can also be the reason for some unexpected issues on the opened pages. You can also switch to a different browser like Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge.

I've also added this reference as your guide in recording customer payments: Record invoice payments in QuickBooks Online.

Keep me posted whenever you have concerns about managing your account.