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ezmari
September 26, 2019
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Customer overpaid - how do I carry over the balance?

  • September 26, 2019
  • 1 reply
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Total QBO noob here. 


Here's the scenario: a customer overpaid me. When I try to match the payment to the invoice, I get notified that I need to correct the error. I simply want the overpayment to carry over to next month - I don't want to issue another invoice now, since the invoices are done for hourly work and I do not yet know how much time I will spend on this particular customer. How do I go about this? 

Best answer by Rustler

Use receive payments, select the invoice and enter the actual amount paid

QB will ask if you want to keep the over payment as a credit, or refund it

1 reply

Rustler
RustlerAnswer
September 26, 2019

Use receive payments, select the invoice and enter the actual amount paid

QB will ask if you want to keep the over payment as a credit, or refund it

    M
    MainIdeas
    September 26, 2019
    It looks like this may be old advice.  It appears QBO handles this differently now.  If I enter the full amount it flags is as not matching and asked me to enter a resolving entry.  This is where the confusion sets in for me.  I'm guessing I need to record a credit, but I don't know how to do that.
    S
    skp0525
    July 29, 2024

    I had the same trouble. Finally figured it out now. You need to keep the 'extra' amount you received in 'Accounts Receivable' under the same 'customer'. Then it shows up correctly in the customer statements. I am talking about the 'Match' scenario in the 'Bank Transactions' menu, if you know what I mean. 

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