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garth-ontrendmar
April 28, 2022
Question

Having constant issues send invoices to clients.....keep getting Delivery issue anyone else have this constant problem ?

  • April 28, 2022
  • 11 replies
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Original commenter did not share additional details

    11 replies

    AlcaeusF
    AlcaeusF
    April 28, 2022

    Hi there, @garth-ontrendmar.

     

    I can provide information about the error you're getting when sending invoices to your clients in QuickBooks Online (QBO).

     

    We received reports regarding users getting the same error message (Deliver Errors) when sending invoices. A ticket has been created and forwarded to Product Engineers. They're now working to fix this as quickly as possible.

     

    That said, I highly suggest contacting our Support team so they can add your details to our notification list. This also helps our Engineers determine the number of affected users. An email notification will be sent to you once this has been resolved. I'll also inform you here when we get the update as well.

     

    Here's how to reach them:

     

    1. In QBO, click the Help (question mark) icon at the top left.
    2. Select a suggested option, or type Deliver Errors.
    3. select Contact us and choose a way to connect with us.

     

    To learn more about the support hours, refer to this article: How and when can I contact Support?

     

    In the meantime, you can check out this article that contains troubleshooting steps about the error you're getting: Delivery Errors when trying to email a sales form.

     

    I also recommend visiting our website for more tips and other resources you can use in the future: Self-help articles.

     

    Let me know if you have follow-up questions about sending invoices or anything else QuickBooks. I'll be right here ready to help. Take care always.

    Andrew124
    August 15, 2022

    An update has now been issued by Quickbooks on this - and the update is ... there is no change. They are still working on a resolution. In other words they don't know what to do?

     

    Having said that things have subtly changed - they now don't tell you when an invoice has bounced. I'm no longer getting bounced email errors and yet my customers are reporting non-receipt.

     

    So Quickbooks way of dealing with this appears to be simply trying to make sure its customers don't know what's really going on?

    Kevin_C
    Community Manager
    August 15, 2022

    I hear your sentiments, @Andrew124. 

     

    Let me provide some updates regarding this invoice delivery issue in QuickBooks Online (QBO). I'll also share some alternative steps as a workaround to ensure you can accomplish your goal.

     

    Upon checking our database, the investigation (INV-70915) is still ongoing. I assure you that our Engineering Team is looking into it and is working to implement a permanent solution that can resolve this issue. Please know that this issue is a high priority for us and that it will remain until it's fully resolved. We'll be sending you an email update once it's fixed.

     

    To get you in the loop on the latest updates on the issue, I encourage you to contact our Customer Care Team if you haven't already. This way, you'll be added to the list of affected users and will be notified via email once it's fixed.

     

    In the meantime, you can use one of the following workarounds to send your sales forms:

     

    • Save your invoice as a PDF and send it via email through your business or other email address.
    • You can send your customer a link to their invoice through SMS or messenger service. Simply click on “save and share link”, then select “copy link” and paste it into your SMS or messenger service.
    • If you have a Gmail or G-suite email account, you can use the send with Gmail feature to send invoices from your own address.
    • You can save your invoice as a PDF, print it, and send it to your customer via mail.

     

    I'd also recommend visiting this article for more troubleshooting steps you can perform for the issue you're having: Delivery Errors when trying to email a sales form.

     

    In addition to this, you'll want to personalise the appearance by adding specific info to your sales forms in QBO. Check out this article for more information: Customise invoices, quotes, and sales receipts in QuickBooks Online.

     

    I appreciate your continued patience while we're working on a permanent solution. If you have any other QuickBooks questions, leave a comment below or mention me in your responses. I'm always willing to help.

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