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April 30, 2023
Question

I can't see my customer name and contact number on the invoice?how do i change it?

  • April 30, 2023
  • 1 reply
  • 0 views
How do i add customer name and contact onto the invoice?

1 reply

LieraMarie_A
April 30, 2023

Hello! I can see you're having trouble seeing your customer's name and contact number on the invoice. I'm here to help you resolve this issue. Let's work together to find a solution. 

 

You may have accumulated too much historical data that's causing the issue. Whenever you visit a page, it saves some information from the web page in its cache and cookies. These files allow the websites you visit most often to load faster. Not to worry, clearing them will do the trick.

 

First, let's try accessing your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:

 

  • Chrome: Ctrl Shift N
  • Firefox: Ctrl Shift P
  • Safari: Command Shift N

 

Then, we can try opening an invoice. If it shows the customer name and contact number, switch back to your regular browser. Then, clear its cache. This way, you can access QuickBooks with a clean slate. You can also use a different supported one.

 

If the info is still missing, I suggest contacting our Customer Care Support team. This way, they can take note of your case and raise a ticket for further investigation if needed.

 

Additionally, you may consider creating a new invoice style that suits your business needs. 

 

I'm only a post away if I can be of additional assistance with managing your customers' transactions. I'm always here to keep helping.