I have marked invoices as payment received and saved after each transaction, but they are now reflecting as overdue. How can this be rectified?

Thank you for bringing this concern to our attention. I'd like to share the initial troubleshooting steps for receiving invoice payment in QuickBooks Online (QBO).

It seems that you've marked the invoice as paid but still shows as overdue. Let's ensure that it was saved properly.

Here's how:

1. Go to + New.
2. Choose Receive payment.
3. Select the name of the customer from the Customer dropdown.
4. From the Payment method dropdown, choose the payment method.
5. From the Deposit to dropdown, select the account you put the payment into.
6. In the Outstanding Transactions section, select the checkbox for the invoice you're recording the payment on.
7. When you're done, select Save and close.

If you don't see this field on your invoices, let's check if it's a browser-related issue. You can start by opening your account in a private window, which ignores historical data. Here are the keyboard shortcuts for different browsers:

• Mozilla Firefox: CTRL + Shift + P
• Microsoft Edge: CTRL + Shift + N
• Google Chrome: CTRL + Shift + N
• Safari: Command + Shift + N

If you can see the Shipping fee option when editing your invoices in the private window, then it's likely caused by your browser. You'll want to clear your browser's cache.

Additionally, you can use other devices and supported browsers to ensure everything works as expected.

Furthermore, you can refer to this article to learn how to send invoices over time as you work off an estimate in the future: Set up and send progress invoices in QuickBooks Online.

We're here in the Community to assist you with receiving invoice payment in QBO. We're dedicated to providing ongoing support.