I need to do a credit note, please advise if I void the invoice if this will send a credit to the customer

Hello judy-sspm-co-za, it's nice to hear from you!

I'll share some details about voiding an invoice in QuickBooks Online.

When voiding an invoice, it'll not automatically send a credit to your customer. However, you'll notice some changes in your customer data within your QuickBooks Online (QBO) account. It keeps the invoice number and lists it in reports but changes the amounts to zero.

Still, you can manually send the voided invoice to your customer (if necessary). Here's how:

1. Go to the Sales menu.
2. In the Sales tab, find the voided invoice and click the drop-down arrow under the Action column.
3. Click Send and enter their email address. You can include a message that this is voided invoice.
4. Hit Send.
   

Also, here's how you can void an invoice:

1. Open the invoice.
2. At the bottom menu, click More.
3. Select Void.
4. Click Yes to confirm.

To learn how and when to give a credit note to customers, you can check out this article: Create and apply credit notes or delayed credits.

Also, you can read through these articles to help you manage your customer-related transactions:

• Void or refund customer payments in QuickBooks Online.
• Void or delete transactions in QuickBooks Online.

Let me know if you have follow-up questions. I'm right here to assist you, judy-sspm-co-za. Stay safe and have a good one.